From: route@monster.com
Sent: Thursday, December 29, 2016 6:19 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: csr dallas
This resume has been forwarded to
you at the request of Monster User xapeix03
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CHARLITHA SIMON 2708 Pioneer Lane, Lancaster, Texas 75146 P: (214) 745-9224 | E: charlithasimon@ymail.com Customer
Service Representative Skills/Qualifications 5
years’ experience providing exceptional customer service; proven
multi-tasking abilities; team player; proficient in Microsoft Word and Excel Work History RealPage,
Inc.Carrollton, TX
1/2013-Present Vendor
Compliance Representative ·
Address
within an inbound call center with sound customer service 200+ calls per day ·
Verify
the validity of W9’s, insurance certificates and business licenses ·
Maintain
call quality scores of 98% and above ·
Member
of the peer morale committee IQOR
SamsungRichardson, TX6/2012-1/2013 Technical
Support II ·
Emphatically
handled escalated calls and emails ·
Applied
diagnostic utilities to aid in troubleshooting ·
Identified
and learned appropriate software and hardware used and supported by the
organization Backgrounchecks.comDallas,
TX1/2012-6/2012 Client
Relation Specialist ·
Provided
excellent customer service via inbound and outbound calls ·
Effectively
listened for cross-sell opportunities ·
Follow-up
by phone to confirm clients satisfaction with purchased products Allstate
Insurance CompanyIrving, TX1/2010-1/2012 Claims
Processor ·
Processed
incoming insurance claims ·
Calculated
and issued loss settlement payouts ·
Maintained,
modified existing insurance policies |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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